Success Case

How Banco Safra reduced changes SLA by 80% on the portal and gave autonomy to the business team with LumisXP

With LumisXP, Banco Safra restructured the Safra Financeira portal to ensure more agility, performance, and independence for the business team. Now, the areas create landing pages and publish content without relying on IT. With the continuous support of a Lumis specialist, the bank also optimized its internal workflows, accelerated response time, and strengthened its digital operation with more flexibility and efficiency.

Context

Banco Safra, one of the largest financial institutions in Brazil, sought more agility and autonomy in managing its digital portal, especially in business areas. With the partnership of Lumis and the use of LumisXP, the bank restructured the Safra Financeira portal, providing greater independence for the business team, greater efficiency in digital operation, and reduction of IT team overload.

Challenges

Low autonomy of the business team to create and update content like landing pages;
Dependence on the IT team for changes in the portal, with high response time (high SLA);
Need for technical training to ensure efficient continuity of digital operation.

Solutions

Complete restructuring of the portal focusing on performance, scalability, and autonomy for the business team;
Creation of an environment that allows the marketing and business team to create landing pages easily, without relying on IT;
80% reduction in the SLA for portal changes, freeing the technology team to focus on more strategic demands;
Allocation of a dedicated Lumis professional for continuous training and internal support.

Results

With LumisXP, Banco Safra reduced portal demand service time by 80%, providing autonomy for the business team to create and publish content with agility. The presence of a dedicated Lumis specialist in the operation ensured continuous training and strategic support, resulting in a more agile, efficient, and scalable digital operation.

for teams to manage the portal without IT dependence

in the portal modification SLA

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